Term Archives

publication to purchase

  • 10 soft Skills you Need

    Date:
    Time:
    Instructor:

    Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people. Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction


    $15.00 Enroll Now
  • Anger Management

    Date:
    Time:
    Instructor:

    Benjamin Franklin once said, “In this world, nothing can be said to be certain, except death and taxes.” We would like to add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Cycle of Anger Anger is a natural emotion that usually stems from perceived threat or loss. It’s a pervasive emotion; it affects our body, thoughts, feelings, and behavior. Anger is often described in terms of its intensity, frequency, duration, threshold, and expression. Anger typically follows a predictable pattern: a cycle. Understanding the cycle of anger can help us understand our own anger reactions, and those of others. It can also help us in considering the most appropriate response.


    $10.00 Enroll Now
  • Attention Management

    Date:
    Time:
    Instructor:

    $15.00 Enroll Now
  • Body Language Basics

    Date:
    Time:
    Instructor:

    Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important as what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.


    $10.00 Enroll Now
  • Call Center Training

    Date:
    Time:
    Instructor:

    Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.


    $10.00 Enroll Now
  • Communication Strategies

    Date:
    Time:
    Instructor:

    For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This book will help you understand the different methods of communication and how to make the most of each of them


    $15.00 Enroll Now
  • Customer Service

    Date:
    Time:
    Instructor:

    Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. This book will look at all types of customers and how we can serve them better and improve ourselves in the process.


    $15.00 Enroll Now
  • Developing Creativity

    Date:
    Time:
    Instructor:

    $15.00 Enroll Now
  • Digital Citizenship

    Date:
    Time:
    Instructor:

    $15.00 Enroll Now
  • Employee Motivation

    Date:
    Time:
    Instructor:

    There is therefore a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It can be described as a mix between the pleasure of a comfortable working environment and the fear of failure, although in honesty it is more complicated than that equation suggests. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce. This book is designed to show you the way to get the best out of a confident, motivated set of employees, and to show them how to motivate that group.


    $10.00 Enroll Now